Our technical support team is committed to guaranteeing that you get the right fit with our products. Beyond planning and implementation, Serengeti Systems offers a variety of live and self-service technical support options. We take pride in our support team’s success rate and endeavor to meet every request as efficiently as possible.
Robo-FTP is directly supported from our headquarters in Austin, TX, so when you need help you will be communicating directly with engineers with deep product knowledge and a keen understanding of business process automation. You will never receive canned responses or deal with inexperienced call center operators.
Technical Support is offered to registered users with a current support plan. Presales support is also available for users evaluating the software. See our Terms of Service for details on support hours, response times, and more.