Frequently Asked Questions

The FAQ list is a great starting point for basic questions about what you can do with Robo-FTP.

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Knowledge Base

Our searchable knowledge base covers most of the common errors and implementation problems you are likely to encounter.

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Getting Started

Browse these tutorials and sample scripts to get up and running with Robo-FTP in minutes.

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Product Manual

Browse the online version of the Help file which is installed with Robo-FTP.

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Contact Technical Support

If you can't find the answers you need online, get in touch with our Technical Support staff.

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Professional Services

Need more than basic technical support? Our Professional Services team can help you deploy a complete solution.

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Our technical support team is committed to guaranteeing that you get the right fit with our products. Beyond planning and implementation, Serengeti Systems offers a variety of live and self-service technical support options. We take pride in our support team’s success rate and endeavor to meet every request as efficiently as possible.

Technical Support is offered to registered users with a current support plan during normal business hours (M-F, 9:30am-6:30pm, CST, excluding US holidays). All support requests must be initiated by opening a ticket through the Support Request Form. Be sure to include complete contact info, including a phone number, so our support representatives can contact you as needed to resolve your issue.

Technical Support covers most questions related to using Robo-FTP including:

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